Frequently Asked Questions
Find answers to common questions about our services and policies
Ordering
Questions about placing and managing orders
Placing an order is easy! Simply browse our collection, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, provide your shipping and billing information, and complete your payment.
You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. Once your order has been processed and shipped, modifications may not be possible.
Yes! We offer beautiful gift wrapping for an additional $5. You can select this option during checkout. Our gift boxes are also perfect for special occasions and come beautifully packaged.
Shipping & Delivery
Information about shipping times, costs, and tracking
Standard shipping typically takes 3-5 business days within the continental US. Express shipping (1-2 business days) is available for an additional fee. International shipping times vary by location.
Standard shipping is free for orders over $50. For orders under $50, standard shipping is $5.99. Express shipping is available for $12.99. International shipping rates vary by location.
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Some restrictions may apply to certain products.
Returns & Refunds
Our return policy and refund process
We accept returns within 30 days of delivery for books in their original condition. Digital products (audiobooks) are non-refundable once downloaded. Gift boxes can be returned if unopened and in original packaging.
To return an item, log into your account and go to "My Orders." Select the order containing the item you want to return and follow the return process. You'll receive a return label to print and attach to your package.
Once we receive your return, we'll process it within 3-5 business days. Refunds are typically issued to your original payment method within 5-10 business days, depending on your bank or credit card company.
Payment
Payment methods and security information
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through our payment partners.
Yes, your payment information is secure. We use industry-standard SSL encryption and never store your credit card information on our servers. All payments are processed through secure, PCI-compliant payment gateways.
Currently, we don't offer payment plans, but we do accept PayPal which may offer its own payment options. We also frequently run promotions and discounts that can help make your purchase more affordable.
Products
Information about our book collection and gift boxes
We carry a wide variety of books across all genres including fiction, non-fiction, children's books, academic texts, and more. Our collection is carefully curated to ensure quality and relevance for our readers.
Our gift boxes are thoughtfully curated collections that include a book, related accessories, and sometimes additional items like bookmarks, candles, or tea. They're perfect for any book lover and make excellent gifts.
Absolutely! Our team loves helping readers find their next favorite book. You can contact us through our contact form, call us, or visit our blog for regular book recommendations and reviews.
Account
Account management and security
Creating an account is easy! Click the "Register" link in the top navigation, fill out the form with your information, and you'll be ready to start shopping. You can also create an account during checkout.
If you've forgotten your password, click the "Forgot Password" link on the login page. Enter your email address, and we'll send you a link to reset your password.
For security reasons, we don't store your credit card information on our servers. However, you can save your shipping addresses and other account information for faster checkout.
Privacy Policy
Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us. This may include your name, email address, shipping address, and payment information.
How We Use Your Information
We use the information we collect to process your orders, communicate with you about your orders, send you marketing materials (with your consent), and improve our services.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in our privacy policy or with your consent.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to access, update, or delete your personal information. You can also opt out of marketing communications at any time.
Terms of Service
Acceptance of Terms
By accessing and using our website, you accept and agree to be bound by the terms and provision of this agreement.
Use License
Permission is granted to temporarily download one copy of the materials on Eterna Reads's website for personal, non-commercial transitory viewing only.
Disclaimer
The materials on Eterna Reads's website are provided on an 'as is' basis. Eterna Reads makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Limitations
In no event shall Eterna Reads or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Eterna Reads's website.
Revisions and Errata
The materials appearing on Eterna Reads's website could include technical, typographical, or photographic errors. Eterna Reads does not warrant that any of the materials on its website are accurate, complete or current.
Still Have Questions?
Our customer service team is here to help you find the answers you need.